Inside VOICE: Bringing Voice to British Gas with Diana Mundo & Laura Celada

Diana Mundo & Laura Celada from British Gas discuss the value in #voice and the importance of testing #voice skills as agencies create them for clients.


Over 10 million UK homes and half a million businesses trust British Gas. On this special episode you'll hear Diana Mundo, the Senior Experience Designer who was part of the Publicis Sapient team who created the voice skill for British Gas and the client, SEO & Content Manager at British Gas, Laura Celada discuss how the process began. You'll hear why British Gas wanted to get in on voice, the 8 week period Diana and her team used to create, build and test the skill, how it will help customers and the company plus why British Gas sees value in voice and why Diana expresses the value of testing so much at her company as agencies create voice skills for clients.

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About VOICE Summit 2020

VOICE is a multi-day summit at the forefront of natural language processing, sponsored by Amazon Alexa and hosted by Modev. The 2020 Summit will be held in Washington, DC on October 5-8, 2020, and serve as a gathering place for more than 5000 developers, designers, C-level executives, leading brands and agencies who are reimagining how we interact with technology through voice. The program will consist of keynotes, breakout sessions, workshops and an Awards dinner recognizing the best in voice applications across 12 different categories.

About Modev:
Modev was founded by Pete Erickson in 2008 on the simple belief that human connection is vital in the era of digital transformation. Today, Modev leverages exponential technologies and methods to build communities at scale, manage transformation strategies and produce market/leading events such as VOICE Summit, sponsored by Amazon Alexa, and Spinnaker Summit, sponsored by Netflix. Modev also curates specialty communities such as Voicehacks, and Security by Design. Modev staff, better known as "Modevators," include more than 45 community building and transformation experts from around the world.


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